Return & Refund Policy
Effective Date: 2025
Policy URL: https://app.nexbuyllc.com/refund_returns/
Applies to: Canada/usa
At Nexbuy LLC, we want you to be completely satisfied with your purchase. If you’re not happy with your product — whether it’s defective or simply not what you expected — we accept returns and exchanges under the terms below.
1. Returns & Exchanges
We accept returns and exchanges for:
- ✅ Defective products
- ✅ Non-defective products
You may return or exchange items that are either new or slightly used, as long as the request is made within 7 days of delivery.
To initiate a return or exchange, please contact us at golfcart@nexbuyllc.com and include:
- Your order number
- Reason for return or exchange
- Photos, if applicable
Returns must be dropped off at one of our designated return locations. Instructions will be provided upon approval.
2. Return Method & Fees
- 📍 Return Method: Drop-off at a designated return location (provided upon request)
- 💵 Restocking Fee: No restocking fees
- 🚚 Return Shipping Cost: Free (no cost to the customer)
3. Product Condition Requirements
To be eligible for a return or exchange, the product must be:
- In new or slightly used condition
- Free from excessive wear, damage, or unauthorized modifications
- Returned in original or secure packaging
4. Refund Processing Time
Once your returned item is received and inspected, we will issue your refund within 10 business days to your original payment method. You will receive an email confirmation once the refund is processed.
5. Damaged or Incorrect Items
If your product arrives damaged or you received the wrong item, please contact us within 48 hours of delivery. We will cover all return shipping costs and offer a full refund or exchange.
6. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellation is only possible if the item has not been shipped.
7. Contact Us
If you have any questions or need help with a return:
Nexbuy LLC
📧 Email: golfcart@nexbuyllc.com
📍 Address:
1209 Mountain Road Pl NE
STE R
Albuquerque, NM 87110
For full details, visit our return portal at:
👉 https://app.nexbuyllc.com/refund_returns/